ACQUA & INK POLICIES
Understanding how design process may change when many details are taken into consideration we offer for custom suites 2 complimentary rounds of revisions which include minor text changes, minor layout adjustment and typos. Semi-custom suites include 1 complimentary round of revision which include minor text change and typos. The complimentary revisions exclude major text changes, rewrites, or significant alterations to existing styles and designs which are considered "semi-custom work". Customer will be notified if the work requested qualifies as custom or semi-custom work and will be billed at a rate quoted to you and agreed upon in advance. Final invoicing will be adjusted accordingly at the discretion of Aqua & Ink. Once your deposit has been processed, your supplies will be ordered. Any changes to invitation quantity, color, embellishments or style after supplies are ordered will be subject to additional charges and will not be refunded. This does not apply to script style or layout.
Custom illustrations, maps and watercolor art will be billed according to scale and design time. The illustration proofs will be given for Customer’s approval before final inking, at which time the customer may request 1 round of design changes. Any changes must be requested before final inking.
Approval & Printing
For all wedding stationery we require customer's approval of final designs before they are printed / inked.
All customers are responsible for double checking the design during the drafting/design process and giving final approval for the following elements (but not limited to): Paper Size & Color, Ink Color, Style, Font Size, Content & Spelling.
Due to the hand-made quality of all our work, we do not offer refunds on any custom or hand-painted / handwritten orders. With watercolor work it is common for there to be variances in the colors, patterns. All of our watercolor paper bases are products created in house and different batches of colors can show variations.
We take pride in our products and we love to be able to use images from customer's order and/or event (if applicable) to promote Aqua and Ink’s business. Customer grants permission to Acqua & Ink to directly contact customer’s photographer and obtain images from them. Customer waives any right to payment, royalties, or any other consideration for the use of the images. Customer waives the right to inspect or approve the finished product, including written or electronic copy.
Custom work must be opened within 48 hours of delivery and any inconsistency should be notified within this timeframe. Shipping times can vary depending on the time of the year. Acqua & Ink and the customer will agree upon a delivery date prior to production. Delivery dates that are requested sooner than the given time frame will be assessed adding a 20% rush order fee plus expedited shipping costs. International orders may be charged a tax or tariff upon entry to your country, which is customer’s responsibility. Please know that we CANNOT guarantee delivery dates on behalf of USPS or FEDEX, nor can we be held responsible for delays or damage caused by USPS or FEDEX. We will not provide cancellation or refunds because of delays by USPS or FEDEX. Please allow extra time when you decide to order taking into consideration possible mail delays. Keep in mind that wax sealed envelopes can sometimes take longer to arrive to guests than standard mail. If an item arrives damaged, please contact us within 48 hours of receipt so that we can understand the reasons; if the damage is due to forces outside of our control we are not responsible, but we are hoping to make your experience the best possible and we will work with you to consider the best solutions possible.
All sales are final
All sales are final. After final design approval is given by the customer via email or other written message, products will enter into production. Any requests for changes after they have been inked, printed, or produced will not be refunded. Requests for reprints will be assessed on a case by case basis and charged accordingly; customer will receive a reprint estimate before work is completed. Colors may vary slightly from what you see on your screen, and requests for reprints based on color will be assessed on a case by case basis and charged accordingly. If you are concerned about readability or color, you may request a free printed proof of your design before it is printed or produced (does not include the cost of shipping). Although we double check all of our products before shipping, human eyes sometimes miss spelling errors. If you need an envelope readdressed we will send a correction within 1 week. However, if the error is found on the address/name information sheet provided by you, a refund will not be offered and new addressed envelopes will sent at our earliest convenience.
Your purchase contains proprietary material that is owned by, or licensed to Aqua & Ink. This material may include, but is not limited to, the design, layout, look, appearance, text, images, and graphics.. You may not use this product, or any part of it, for commercial purposes, unless previously approved in writing, by Aqua & Ink. You may not copy the purchased item nor allow others to copy it. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Aqua & Ink.
You agree that you will pay for all products purchased to Acqua & Ink and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Acqua & Ink with a valid payment method.