FREQUENTLY ASKED QUESTIONS
When should I send the invitations to my guests?
Save The Dates
6 to 8 months prior to your wedding date
6 to 8 weeks prior to your wedding date
3 to 4 months prior to your wedding date
(you may want to consider sending them even earlier if you did not send save the dates)
How long does the printing take?
After your final proof has been approved, it takes an average of 4-8 weeks (depending on the printing method of your choice) for production of your suite and any assembly add-ons.
How long does the whole process take and when should we begin?
Creating a custom stationery suite usually takes between 2-3 months from the initial inquiry to the time that your invitations will be ready to mail. This often depends on printing methods and product sourcing as well as how long the proofing process takes. Semi-custom suites have faster timings. Invitations are mailed between 6-8 weeks beforehand for non-destination weddings and 3 to 4 months if your wedding will take place in a destination location. Please calculate also shipping timings (from us to you and from you to your guests if you are not opting for our shipping service directly to your guests). So for example if you are getting married in July the safest would be to order your invitations in February and mail them in May. If yours is a destination wedding in July you would want to plan to order your invitations in January and mail them in March.
Can you accommodate rush orders?
If you require a shorter turnaround time than 3 months for custom suites and 2 months for semi-custom suites, we may be able to accommodate your project depending on availability. A rush fee of 20% may be incurred.
How many invitation suites should I order?
When making the calculation of how many invitations you will order, remember to count households rather than individuals. Important to know before you place your order is that after your design is printed adding reprints can be expensive, so once you have counted your total number our recommendation is that you add 10 to 15 extra suites for unexpected situations: last minute invites, damages or lost invites and also as keepsake. Once your order is placed we cannot reduce the quantity.
Can I choose a paper of my own?
If you would like an envelope or paper that we don't usually don't carry, we are happy to design it with you and we will consider this as a Custom Suite. However, keep in mind that some papers may not work well with watercolor or other printing processes. We have tested papers under various print and art finishes and have selected the ones with best quality for each purpose. Handmade papers could be inconsistent in terms of stock due to their artisanal production process. We recommend and encourage you to place your order at the soonest if you are considering handmade paper
Will my suites arrive assembled?
-If you ordered the print addressing add-on, you may opt to have us assemble and seal your envelopes.
-If you ordered the wax seal add-on with the wax seal on the outside of your envelopes, your suites will arrive assembled. We will ask if you would like to have us pre-stamp your response envelopes.
-Otherwise, our suites ship flat and will not be assembled into their envelopes. If you are not ordering envelope printed addressing through us, you will be required to address and ship your envelopes.
What can I change during revisions?
Your purchase includes one complimentary round of minor revisions for Semi-Custom Suites and two rounds of minor changes for Custom Suites. You can make changes to the text and color, but not the artwork. Minor layout adjustments can also be made, as long as the integrity of the design is preserved.
Do you ship internationally?
Yes, we ship internationally with DHL Rates are determined at the time of shipping, and must be paid before items can leave our studio. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
Do you sell printable files?
No, we do not sell our designs as printable files because we take pride on giving you a final product complete with curated details crafted with love and expertise.
Can I add any customizations to the suites?
The suites that have already been designed, which you can find in our collection, can accommodate changes of wording and minor layout adjustments, however if you wish to make bigger changes we would consider it a Custom Design and we are happy to work with you to personalize and craft your exclusive suite.
What will it cost?
With a custom suite we need to know many factors to be able to determine the final price such as: paper type, printing method, the number of pieces per suite and the number of suites needed, as well as special watercolor art work, embellishments (silk ribbons, wax seals etc.). The average couple will spend a range of $2500-$6000 depending on number of items, paper, printing method and embellishments.